Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Why is o2 taking ages to give me my money back for a phone i never collected

I ordered iphone 15 pro and paid all upfront and chose to collect in store and as expected it wasnt there on the stated day and i had to fly out on holiday so never collected the phone. It was supposed to be returned after 10 days cancelled and refun...

Ukhan by Level 1: Joiner
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Customer service lied to my me. Delivery Issue PIN code

I ordered an Iphone 15 pro max, online process is easy however what I wouldn't expect to struggle with... would be the delivery of it. When it came to the delivery day, I received no PIN code and this was because O2 decided that my contact number was...

02 Roaming in the USA - Pay monthly or Pay as you go

Hi, I've been an 02 customer for about 20 years, and am travelling to the USA next month for 2 weeks, I notice I have the Travel bolt on but it will cost £6 a day for data roaming in the USA. I have been doing some research, and it seems a Pay As You...

wilsmatt by Level 1: Joiner
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O2 Switch up - Device eligibility

Does anybody know a reason why my phone does not meet the switch up eligibility criteria?iPhone 15 Pro Max, No wear & tear or screen issues and it's nearly 5 months since I've had it.

Jilto by Level 1: Joiner
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regarding order

hello i have ordered google pixel 9 month ago, i have not yet recieved any dispatched mail can you please check and revert back to me on my mail id [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Data Roaming

I am abroad and keep getting messages to say that i have used data roaming buy I brought a bolt on for zone 2, please can you let me know what is going on please

cheryl8 by Level 1: Joiner
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O2 Switch Up

Hi. I am looking to upgrade to the iPhone 16 Pro using switch up. Can anyone tell me what checks the store do when switching up in store? I ask because the volume on my current iPhone isn’t as loud, so I think the speakers may be damaged.

ThomasH by Level 1: Joiner
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