Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 74383 Views
  • 147 replies
  • 22 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 7768 Views
  • 15 replies
  • 1 kudos

Resolved! Clearing a cache on win 10 and on an Android phone

Hello Im experiencing some oddities on the laptop - The Virus checker etc shows nothing untoward so Im inclined to clear the cache BUT I ve forgotten how to do this. The info online makes no sense. Easy steps please Also it would be good to know how ...

Jenny105 by Level 15: Gaining a Reputation
  • 492 Views
  • 4 replies
  • 0 kudos

Refund for accessories

Anyone had problems getting a refund from 02? Phone accessories ordered promptly told out of stock. Requested a refund, 3 phone calls to customer services,1 02 guru call, still no refund. Ongoing for over 1 month, is this typical customer service fro...

sdt75 by Level 1: Joiner
  • 558 Views
  • 3 replies
  • 0 kudos

Resolved! NETWORK PROBLEM

FRIDAY 12th JULY Since 21.30 last night my phone tells me it has been unable to connect to a network. O2 Online advise me my sim is not blocked and there is a network problem. Does anyone else have a network problem ?

Resolved! Insurance claim

Hi,I have sent my phone off to o2 insurance as i smashed my screen accidentally after i tripped over outside.I'm slightly concerned as i wasnt told to put anything else with the phone so they know it is my phone.Should i be worried about this?

Kassandra by Level 1: Joiner
  • 557 Views
  • 5 replies
  • 0 kudos

Resolved! Deposit

I read many comments that do not return the money back after buying a product.I'm talking about the deposit.I have contracted for 2 years and now I am in the 3 month period , I read a lot of comments that do not return the money back so simply.... No...

Tasos by Level 1: Joiner
  • 500 Views
  • 3 replies
  • 0 kudos

Credit File Refferals

Waiting for a response from Credit file Refferals. How long does it take for them to acknowledge the email sent?? Sent a email 3 days ago for some advice and not heard anything back so unsure whether they got it or looking into it. I sent a email on ...

Alana_788 by Level 1: Joiner
  • 517 Views
  • 5 replies
  • 0 kudos

Resolved! 4G Smartwatch plans

Hi all,I'm currently looking at buying a Huawei Watch 2 (bought a P30 Pro last month) but the 4G capability is confusing. Does O2 support these 4G enabled devices? The watch has a slot for a nano-sim but I can't find any concrete information on just ...

Ryanf by Level 1: Joiner
  • 1429 Views
  • 3 replies
  • 0 kudos

Resolved! Galaxy Watch

Hi Now you sell the Apple watch can you let me know when you will be selling the Samsung Galaxy 4G watch which uses the same esim technologyThank youJayhow

jayhow by Level 1: Joiner
  • 841 Views
  • 2 replies
  • 0 kudos

Resolved! Airtime rewards

My airtime rewards is not showing my transactions, tried to dispute a transaction and got an email saying “can’t see the card” can’t speak to anyone nobody to email tried to speak to somebody on twitter and was told it looks like a location problem a...

Debsa by Level 1: Joiner
  • 1641 Views
  • 9 replies
  • 0 kudos