Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Disney plus free 6 months

I've recently upgraded so I believe I should be able to get 6 months free Disney + however when I go on my extras to choose this it is saying it will be 7.99 a month extra when I to add it as an extra, does anyone know what I have to do? Many thanks

Resolved! Confirmation of my contracts

Hi. I just wanted to ask if you can send me a confirmation of my current contract and a previous one and also what devices I took with my contract

Resolved! phone redelivery

I cannot easily find how i go about having my new phone redelivered to my home address?

Resolved! No ID for click and collect

Hey So I pre-ordered the new pixel Pro 6 as an upgrade through click and collect online with my O2 account. A day or 2 later the phone was delivered to the O2 store and I got a text saying it was ready for me to collect, and to bring along my passpor...

Volt - Not for those getting a discount on their VM package.

Screenshot in the link of the conversation I've just had with VM. According to him, despite him not being able to point me to the terms and conditions that state it, if you receive any kind of a discount on your VM package, you can't have the speed b...

How to cancel change my number form

Hi,I have recently completed the change number form to change my number but now, I feel my o2 number is better than the one I wanted to change to, Is there any way to cancel or prevent my new number from being changed?

Resolved! Bad Credit Check - Error by O2 sales team data entry. I have a perfect Credit score previously!

I have been trying to become a new customer with O2. I ordered a phone through Cara on the 02 sales support online chat and got the confirmation email with the order number [Personal details removed]. I had no correspondence from you as to shipping e...

Resolved! Free gift

Hi, does anyone know if I am able to claim my free gift chromebook4 and also claim +£150 on recycled phone when purchasing the galaxy s21? I believe I read somewhere that I could only claim 1 free gift but not sure exactly . Thanks in advance.

Resolved! S21 Ultra

How long does this phone take to come? As they say there's a delay in delivery

Volt

I have signed up for Volt, as I have both an O2 account and virgin media account too. When I logged on to see what benefits I would get, the page said virgin media was not available at my address. The address registered is my current one and hasn't c...

O2

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