Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

MI5 by Level 94: Supreme
  • 147 replies
  • 22 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 15 replies
  • 1 kudos

Resolved! Airtime Rewards

I have had Airtime Rewards since last June and so far have received £0.09 in rewards. I have pay monthly contract, and my card is linked to my account which I pay my bill each month by direct debit. Contacted Airtime Rewards multiple times to be told...

Family Discount Queries

I have three contracts on the family plan. I am looking to pay off one of the contracts early. If i pay off this contract do I lose the full 30%?

Sorcha by Level 1: Joiner
  • 3 replies
  • 0 kudos

No confirmation email

Hi, I ordered the Apple AirPods on Christmas Day, and I still haven’t had a confirmation email and the money is still pending in my account. Is this normal? I’m still getting emails from o2 just not confirming my purchase.

EG by Level 1: Joiner
  • 3 replies
  • 0 kudos

iPhone purchase from contract upgrade

Hi all.So I see O2 doesn't lock their phones anymore. I'm looking at getting an iPhone from eBay that was a guys contract upgrade.I'm just a bit worried about getting it if he cancels his contact or something. Will O2 lock the phone? Can they still d...

N0_Klu3 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Wifi extra forgot network

Hi! By mistake I selected "forget network" for wifi extra, and it's asking me for a username and password. Anyone knows how to re-register my phone on it? I know I can use virgin wifi, but find wifi extra way easier and faster. Would they be able to ...

Luf2019 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Txt claiming to be fr O2

Help! I'd like to report a phone number that sent me a txt this morning at 332 am. It was claiming that there was a problem with my my O2 bill, it hadn't been paid and sent me a link to send them my billing details.

Resolved! Roaming

Hi ‍I'm on pay monthly planI'm going to Europe do I need to activate roaming ?Many thanks

Casuvica by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Ipad

I ordered an ipad last night, now had an email to say it is out of stock so why did they take my money? How do I cancel this order?

Clairey by Level 1: Joiner
  • 3 replies
  • 0 kudos