Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
  • 42432 Views
  • 0 replies
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Resolved! Order

Good Morning, please would someone tell me the status of an order I placed. I was informed that I would receive emails but haven’t had anything as yet. the order number is ms-xxxxxxxxx [mod edit: Please do not post order numbers on the public board. ...

Ant5 by Level 1: Joiner
  • 436 Views
  • 1 replies
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Cannot transfer my number

I’ve recently moved from Tesco to o2.I called up 202 to which they said they could not do anything for me, I started the online form and it says my SSN number is wrong. Can anyone help?

Abidean24 by Level 1: Joiner
  • 468 Views
  • 2 replies
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How to unlock my phone

How can I get my phone unlocked all the time I ask for the unlatching code it asks for SIM network PUK and it says Sim network PIN blocked

Jackie5 by Level 1: Joiner
  • 601 Views
  • 3 replies
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Resolved! Return tomorrow

Hi I’m returning my phone tomorrow dpd are collecting it but I’m unsure what to write on envelope?

Charf by Level 1: Joiner
  • 489 Views
  • 1 replies
  • 0 kudos

Resolved! Insurance claim

Hi, I’m getting a replacement phone delivered tomorrow. Sending my broken phone back with DPD, anybody know what information should be included with device.

Lewizzle by Level 1: Joiner
  • 569 Views
  • 1 replies
  • 0 kudos

Resolved! recent usage

recent usage balance whilst roaming is showing zero all the time and with a fair usage of 25 GB I really need to see the daily GB remaining. anyone had a similar problem?

Si33 by Level 1: Joiner
  • 352 Views
  • 1 replies
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Resolved! Air time tariffs

Could someone explain to me why air time tariffs are different from phone to phone there is 3 montly contacts in our house hold but when trying to make us all on the same tariff (10gb) one is £20 the other £15 and it won't even give me an option for ...

Cl8re by Level 1: Joiner
  • 445 Views
  • 1 replies
  • 0 kudos

Resolved! calling the U.S. from the UK

I added the international bolt on to my o2 mobile account. But it is not letting me call any U.S. numbers!Either the call is immediately disconnected or I get a recorded message "we do not recognize that number". I've tried it putting 001 in front of...

CarlaR by Level 1: Joiner
  • 580 Views
  • 2 replies
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Resolved! O2 Travel in Inclusive Zone bolt-on

I'm looking to upgrade to a tariff that will give me access to the O2 Travel in Inclusive Zone bolt-on as I'm planning to travel in the US and this seems to be the best option to keep roaming costs down. On this page it says you can get this bolt-on ...