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Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by • Former Staff
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Payment

I made a payment of £141.35 on 26th June and you have taken a payment today of £71.43. Could you return this money to my bank account please.

SG72 by • Level 1: Joiner
  • 190 Views
  • 2 replies
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Request for a refund

I would like to request for a refund for an order that was cancelled more than 10 days ago 17/06/24. Order No#NC70920200 I have tried contacting customer services regarding this and I was told the money will come back automatically. I made an upfront...

MaBhena by • Level 1: Joiner
  • 178 Views
  • 1 replies
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Disney Plus

I want to cancel Disney Plus as it was a free extra and now I am being charged for it. I cannot see where to do this. There is no manage extras or cancellation option when I view it in my O2.

susel60 by • Level 1: Joiner
  • 175 Views
  • 1 replies
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access to last years bills

I need access to my bills for April-Sept 2023 but, they are not available on O2 because I was switched from Virgin. I can't access virgin mobile anymore as it takes you straight to O2, so how do I get hold of my old bills?

millwynd by • Level 1: Joiner
  • 193 Views
  • 2 replies
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Order not receieved

I have ordered 3x Beats Flex All-day Wireless Earphones. I have recieved confirmation emails and paid for this. It has been a month since doing this and I have had no update of any sort. Please can I get in touch with someone who can help fulfill thi...

Gledi by • Level 1: Joiner
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  • 1 replies
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Charged twice

I've just checked my bill, and you've moved me up to Disney premium for £10.99 instead of the normal £7.99 option for absolutely no reason and you've also charged me twice taking my next months bill up to £60 something. Can you explain this and cance...

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