Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Data Speed in USA

Can anyone advise if the data speed when roaming in USA is still capped at 2Mbps.

Cancel My Contract

How do I cancel my O2 contract when I’ve lost the SIM card?

Resolved! Ridiculous insurance claim

Two weeks ago I claimed on my phone insurance.Tuesday they picked up the phone and Friday they told me the claim had been accepted and an as new refurb replacement would reach me on Monday.That one turned out to have some screen damage and a broken f...

Resolved! Blue light discount education staff

Hi bought a new phone/contract and trying to apply blue light discount within the month. What do I do? I did get to a part where it asked for email and it is not accepting. Do I need a code. What do I type to get OPEN to accept blue light card in 1st...

Disney plus discount

I’ve just noticed on my bills for over the past year of having Disney I have not been receiving the £2 discount. speaking to them today apparently I need to upgrade my airtime plan and they will not give me back the £32 as it’s apparently my fault fo...

Incorrect O2 default causing mortgage application rejection!

Hi all, Really hoping that someone may be able to help me. I am in the process of buying a house and my mortgage application has been rejected due to an incorrect default that has flagged up on my file from February 2023. The value is £1074 and the i...

Voicemails when switching from iPhone XR to a newer model eg iPhone15

Hello, I have an iPhone XR am wondering what happens to the visual voicemails if I switched phones to a newer iPhone model, but kept my contract the same? I’m not entirely if the same sim could be used but I will keep same contract (SIM only). I have...

Pulse Digital BV weekly payment

How can I stop a weekly payment being taken from Pulse Digital BV streaming. that’s 5 weeks now I need to stop this Help

Rewards

Hi, has anyone else had any trouble receiving a promotional voucher? I bought a Z folder 6 on the last day of the promotion, 11/09, and I'm still waiting for the voucher with the code... I called 202 and they said I had to wait up to 30 days to recei...

Phone

Hi I’m trying to get the new iPhone 16 pro max but for some reason I’m having trouble getting this sorted on the my o2 appcan you please look at this and why it won’t let me order the phone,, I’m on o2 switch up as well

O2

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