Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Where is my order?

I ordered Pixel Buds Pro Charcoal 5 weeks ago and paid in full straight away. The money has gone from my account but no buds have been received. I can't see any way to track the order on my O2. What should I do next? This is unacceptable. I bought th...

I cancelled my bill accidentally so I want to start to pay it

Do you want me to pay for my wife's phone contract. On [Removed]

Samsung Ear buds

I ordered the samsung Z Fold 6 in August. I received a link to claim my galaxy earbuds pro 3 for £20. I paid abs Ed informed there was a 4 week wait for delivery. This was 5 weeks ago. In my orders it's shown as "in transit" and for the past week I'v...

How much will I be charged to reply to 84600 ?

My Water Company has sent me a text message asking me to reply to this number but a pop-up msg warns this will incur charges.Why?How much?

order not received

its been over 7 days i have not got my order which you promise to be deliver next day

Waiting checks

I ordered 2 iPhone 16 pros last night but got a email saying they need to check my application but not heard anything back yet just wondering if there will be a update soon

Why is o2 taking ages to give me my money back for a phone i never collected

I ordered iphone 15 pro and paid all upfront and chose to collect in store and as expected it wasnt there on the stated day and i had to fly out on holiday so never collected the phone. It was supposed to be returned after 10 days cancelled and refun...

Customer service lied to my me. Delivery Issue PIN code

I ordered an Iphone 15 pro max, online process is easy however what I wouldn't expect to struggle with... would be the delivery of it. When it came to the delivery day, I received no PIN code and this was because O2 decided that my contact number was...

Verification code

Trying to get bolt on for china, but not receiving verification code

02 Roaming in the USA - Pay monthly or Pay as you go

Hi, I've been an 02 customer for about 20 years, and am travelling to the USA next month for 2 weeks, I notice I have the Travel bolt on but it will cost £6 a day for data roaming in the USA. I have been doing some research, and it seems a Pay As You...

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