How long does a number migration take (transferrin...

Ch98 · ‎17-11-2024

Put new sim car in phone on 7th ish of Nov , then they did a migration request same day so I could keep my old phone number , that person aparently filled it in wrong and ever since I've been told give it 24 -72 hours and restart phone , yet spoke to someone last night and they said should be sorted by 5pm today , any one had similar ?

MI5 · ‎17-11-2024

@Ch98

The forum is littered with similar complaints currently.

You need to contact O2. The UK based SM teams are best.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

pgn · ‎17-11-2024

Quickest I have seen is about 30mins, but as ports do not happen at weekends (assuming you are moving into O2 from a other network), and given issues with Guide: Migration & porting into O2 generally in recent months, it could be 2 to 3 weeks or longer.

Guide: How to find help & contact O2 has the Social Media team links, try them for a better estimate, @Ch98. Good luck!

Links to O2 Social Media Team here

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