Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 96138 Views
  • 147 replies
  • 25 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 9386 Views
  • 15 replies
  • 1 kudos

Resolved! O2 Travel Bolt On

I will be visiting Canada, one of the listed countries eligible for the Travel Bolt On. In the O2 blurb it says under ‘not included’, are calls to other destinations that are NOT the UK or the visited country. I cannot positively ascertain whether or...

GW303 by Level 1: Joiner
  • 633 Views
  • 9 replies
  • 0 kudos

Resolved! Sim free iPhone

Hi, My Sim only contract with O2 ended last month. I am planning to get iPhone 13 or I will wait & get iPhone 14 in a few months. Can I get a sim only phone, and put my current sim (in iPhone 6s) into the new phone? Will it work, or will I need a new...

dare2doc by Level 2: Apprentice
  • 287 Views
  • 3 replies
  • 0 kudos

Resolved! Pac code

I’ve moved from giffgaff to O2 and i wanted to keep the same number I got a text saying the port date would be 1/06/22 which is today and to turn off the phone my giffgaff sim went no signal and stopped working around 9amso i took my new o2 sim and p...

Resolved! Mobile data

I recently upgraded my data amount but it doesnt start till 19th of June. How do i access mobile data in the mean time?

Resolved! O2 did not change tariff

Changed from £10 bundle to £15 received confirmation text but when topped up they have added the £10 tariff not £15 all numbers tried are incorrect can’t open contact us for phone number or online chat can anyone help as I really need the £15 tariff ...

Kirstyuk by Level 1: Joiner
  • 148 Views
  • 1 replies
  • 0 kudos

Resolved! Ektra Data

Hello, I have a very important request if you can give me some internet because the package is over and I have a renewable one in a week and I will pay on Friday. Thanks in advance

Wiosna08 by Level 1: Joiner
  • 97 Views
  • 1 replies
  • 0 kudos

Resolved! Signal shocker

Was recommended the IPhone 12 over the 11 pro by one of o2’ helpful staff not knowing that the 12 had no 3G capability.. I live in Dorset, but travel fir work… so far my phone has failed me completely with internet in cities such as Bristol, Birmingh...

Zulu958 by Level 1: Joiner
  • 139 Views
  • 1 replies
  • 0 kudos

Open code

Please help i have a monthly contract and upgraded and are struggling to enter code. I have tried work and blue light nothing works. My local shop is closed for refurbishment. Nearest open is 45 miles. Tried customer services but they can't help. Onl...

Rum by Level 1: Joiner
  • 295 Views
  • 5 replies
  • 0 kudos

Resolved! Sex worker using my number?

I've received 50+ texts in the last 48 hours asking me for sex services. All from different people - looks like my number has been used on a forum. I've blocked the numbers but the messages are still coming in from new numbers. What can I do???!

CP75 by Level 1: Joiner
  • 118 Views
  • 1 replies
  • 0 kudos