Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Resolved! £300 voucher

Hi does anyone know who to contact to redeem the £300 voucher for buying a new phone

Bloxy by Level 1: Joiner
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I have no phone when it says it’s been delivered

I just wanted to let everyone be aware. I ordered a phone about a week ago, and yet I still have not received it I have rang every day to find out where my phone is and when it would be arriving. I then get told that my phone is lost and I need to wa...

Ellahs03 by Level 1: Joiner
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Free 6 months Disney +

I've just joined O2 on a Sim only deal where I get 6 months Free Disney + but when I log into my O2 account I can't see anywhere how I add Disney + and active the free subscription/deal. It's not in Extras or Add ons either. When I joined it said I h...

KazH42 by Level 1: Joiner
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Resolved! Number not recognised

Hi everyone. My wife has had a new contract and brought her old number over to the new one. Now, I can’t call her as I get the message number not recognised. I have deleted the number and reentered it, tried typing it in manually but still the same. ...

Resolved! Can't claim my free gift

I've just renewed my Virgin broadband account for 18 months part of which is now an O2 pay monthly account. On my O2 dashboard it says I can claim 3 months free Audible but when I try and add it, it just says "We’re preparing your extra. We’ll send y...

tbm by Level 1: Joiner
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Resolved! Change delivery date

Hi, my delivery for the iPhone 13 pro max is set to come by Monday 1st august. Is it possible to change this to the following day on Tuesday 2nd August?

Sadia1 by Level 1: Joiner
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Resolved! O2 recycle payment

Still have not received my £277 from o2 for my iPhone 7 which says it is processing when I asked in store its now 9 days and still no payment

Jay17272 by Level 1: Joiner
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Resolved! o2 extras "Portal is not available now. Sorry for that. Please try again later."

I've been having non stop issues since i've signed up. My number port hasn't gone over since the 13th, called up numerous times and always told we'll raise a case and someone will get back to you within 5 working days with nothing happening. Raised a...

Sibby92 by Level 1: Joiner
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