Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Delivery

Hi l’m thinking of placing an order but l’m not going to be in on the day of delivery can someone else except the parcel if they live at the same address as me.

Resolved! Waiting for order

Been waiting for 4 weeks for an iPad, which now shows in stock but haven’t been told it’s dispatched. Can’t log into my account on myO2 app and trying to contact someone is ridiculous, can only talk to bots

Resolved! Disney plus

I like to cancel Disney plus, but it seems to be very difficult to cancel through the app? And customer services is conveniently down

Resolved! 01558 333026 Offering 40 m% discount is this a scam?

I’ve had a call from this number 01558 333026 offering a 40% discount on o2, he seemed offical but put it down anyway, but has anyone else had this phone call?

Mobile number porting nightmare and shocking customer service

If you can avoid at any cost if you are porting you mobile number. We are month after porting and still persistent long list of problems and customer service is shocking Let me list problems as if you try to speak to someone to help you you are being...

Resolved! Call history?

How I do get to my call history since I’ve had my contract ?

EU charges

I’m disgusted at getting a phone bill that is 204.00 when I was in turkey in June. I’m struggling to pay it just now. O2 won’t take it off my account and after the different mobile companies sayed they wouldn’t charge. For exampl found this on martin...

Roaming SMS notifications

Hi all, quick question; I've not long joined O2 and having just been to Northern Ireland and crossing the border in to the Republic I didn't receive any SMS notification that I'm roaming with applicable out of contract costs etc (ie international cal...

Absolute Nightmare porting new number

I am so disappointed with the difficulty I have had porting my number over from EE. I initially requested the number port on 26th July and it is still not done. I have phoned the 02 helpline various times, I’ve been into the 02 shop twice which I liv...

Resolved! Sim received by post to my address in someone else’s name

Hi, I hope someone can advise. I have received a pay monthly business sim to my home address but not with my name as the addressee, but someone else’s name. I have spoken to O2 who have advised that this may be fraud and that the fraud team will cont...

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