Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Chromebook Claim

I am trying to submit a claim but it keeps telling IMEI1 has already been used and won't let me proceed.. I thought I would be able to claim both my offers not one or the other?

Resolved! Adult content

Hi

Resolved! My SIM has suddenly stopped working. Aura is useless.

All of a sudden my o2 sim has stopped working. I have tried it in another phone and zilch. My phone says "no sim installed" as does the other phone. I've spent the last hour going round in circles with Aura, and still no way of ordering a new SIM. It...

Resolved! International travel

My daughter is travelling to oz/nz for 4 weeks to visit family. I want to be able to get in touch with her/let her get in touch with me esp while travelling, but I don’t want to pay £6/day. Current monthly new bill is 11 days into her travel. I would...

Resolved! My phone was stolen and I can't get through to o2

Can anyone help me?I've been on hold for an hour and In every article o2 mentions an online chat service but I think that's discontinued.Please help asap.

Resolved! Return from usa

I added bolt on for my recent visit to usa and wondered how on my return how I return to my normal contract as I no longer need the bolt on

Resolved! Cancel insurance

Hi I would like to cancel my insurance on 3 phones

Resolved! HOW CAN I GET MY MONEY BACK?

So applied for a tablet credit check was declined but after I had to pay £20 upfront fee!! Does this get reimbursed

Resolved! O2 Extras only Available on My Registered Device?

Naïve question from new customer. Are O2 Extras only Available on My Registered Device? i.e. Disney+ Or is this a general subscription to be used on other devices?

Resolved! Travel To North America

Hi, I'm trying to find a solution for using my phone/tariff in North America (specifically Canada). I've been told that O2 have one solution for this and it's O2 Travel which allows unlimited calls, texts and data for £6 a day. As I'm travelling for ...

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