Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

USA roaming failure

I’m in the US now and my £6 02 Travel is not working so I cannot use my data, calls or texts. I’m solely relying on my hosts WiFi to use WhatsApp. Within my first 18 hrs here I racked over £50 in charges despite setting my the Travel Bolt on with the...

Resolved! Can't Activate Amazon Prime Extra

Hi, I click the link to activate my amazon prime extra for 6 months, but it says "activation error" and to please contact customer support. I tried today to cancel my current prime membership and activate it (has 5 days left but is cancelled) - but I...

Resolved! Travel charges

I'm currently in Greece but am being charged as though I am in Turkey. What can I do to prevent this?

Resolved! Jamaica option

I will be in Jamaica for 2 weeks.I can get the O2 travel for £6 a day OR a zone 2 data roaming bolt on.What is the difference and which option is best?

Free gifts

So I upgraded my phone and package and haven't even paid my first bill yet and now there's an offer with Samsung s23 ultra where you get free ear buds.How and would I go about getting this sorted please

Resolved! How can i find a cheaper tarriffs for my wife and I ?

My wife and who are old age pensioners are being charged £70.00 per month for our Tarriffs for vey lowusage. I find it very difficult to find any one to discuss this with, Any suggestions would be helpful.

Resolved! Sim card

I ordered a SIM card 4 days ago and it still hasn’t arrived

Resolved! Scam phone call

HelloI received a call from this number today 0203912 1277 day they we’re calling from O2 and wanting to give me a refund/ reduction on my bill… that would be wonderful, but I got suspicious and said I was busy. The caller, and Indian gentleman, said...

Resolved! Earbuds

Hi I recently upgraded my phone and one of the offers was free earbuds with my device but i have never received them. Has anyone else had this problem?

Resolved! Scam

Received a call and text simultaneously call was 0203 912 1277 saying they were from 02 and a text which was from 02 uk starting security warning the one time code you requested etc and I haven’t requested in at that point anyone else had the same?

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