awful o2 customer services and network services

[Martin_H]

i have been with o2 for many many years but i am finding that as per my subject, the network is appalling now and seems to be for others where i live. In fact it was at my previous address 20 miles away too. Are o2 not investing in upgrading their masts perhaps? And when i come on here to talk to someone, there is never anyone to talk to and when i finally get through its closed so clearly I was being ignored. Not the first time. Terrible. 

I intend to leave o2 now and wanted to find out if I can give 30 days notice on the data only but keep the phone bill going

[MI5]

@Martin_H 

You need to pay off the device plan before you can leave.

The airtime is free to cancel then. 

Guide: How does O2 Refresh work? 

[Martin_H]

Thanks MI5, i have literally just read that too but thanks for the clarification.