apple airpods for £1 fiasco

[keithbuffy]

hi i was hoping to get more help here i got my apple watch 9 45/50 days ago no code for the aipods i have spoke to online help 4 times every time been told it was upscaled to a manger and i would get my code in 24/48 hours and every time nothing the last guy gave me £10 of my bill for the mistake and said it would definitely be here within 24/48 hours that was Wednesday and again nothing, the air pods were a big part of why i took the contract in the first place . can anyone help .can i send the watch back and forget about the whole waste of time thanks Keith  

[Oxonian]

@keithbuffy 

This is a customer to customer community so we cannot offer direct help or access your account. 

There is guidance as to the way forward in :-

Guide: Gift with Purchase  

[keithbuffy]

ah ok thanks anyway i shall keep banging my head against the wall cheers 

keith 

[MI5 · Accepted solution]

@keithbuffy 

Send a message to our community manager, @Dave-O2 as he may be able to help you.

[keithbuffy]

nice one thanks i have sent one hopefully get somewhere thanks  

keith 

[MI5]

You're welcome @keithbuffy 👍

[Dave-O2]

Thanks @MI5 

@keithbuffy I have your PM and I'll be in touch as soon as I can 👍

[AnitaB]

I have had the same issue, I only upgraded my the watch for this promotion and nothing so far, I have contacted O2 3 times now and still no help at all. 
I do not think they plan on delivering the promotion. 

[Oxonian]

@AnitaB 

If you message to our community manager, @Dave-O2, he might be able to help you. 👍