When will my iPad screen repair come back?

[Gary95]

Hiya

so I sent my iPad away on the 9th of July for a small crack on the screen, the claim came through and I got a replacement to use, but is the replacement my new iPad that I keep and they keep the broken one? Or will they fix the screen and return it to me and I return the replacement? Cause I'm the claim letter there was nothing about it, I had it for nearly a year, my insurance ran out on July 14th but the claim came through of course. But I'm just confused now as people are saying 4 days and you'll get it back, but that's been three weeks now, so was wondering if the iPad I'm now using is mine so I can download everything back on it or if they will send me my original iPad back 

thanks 

[Bambino]

@Gary95 All information concerning insurance is here: Mobile Insurance - We've Got You Covered | Shop | O2

To speak to customer service:
Call 202 from your mobile or 0800 032 1402 from any phone.
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[MI5]

@Gary95 

You were sent a replacement which is yours to keep. 

You will not be getting the old one back.