cancel
Showing results for 
Search instead for 
Did you mean: 

Unlocking phone

Yohan1
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I tried unlocking my iPhone but I got an email saying The IMEI - xxxxxxxxxxxxxxx has not been used on our network with the MPN
provided, so it will not be possible to unlatch it. Will I still be able to unlock my device and if so how?

 

[mod edit: please do not post IMEI numbers on the public board. Thanks!]

Message 1 of 7
236 Views
6 REPLIES 6

Cleoriff
Level 94: Supreme
  • 104792 Posts
  • 782 Topics
  • 5185 Solutions
Registered:

@Yohan1 

Have you checked whether the phone is locked? O2 haven't been locking phones since 2018.

Try another network sim in the phone first.

*The Game Is On*

Girl in a jacket
Message 2 of 7
227 Views

Yohan1
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Yes I’m sure it’s locked as when I try put my 3 sim inside it says sim not supported
Message 3 of 7
181 Views

Bambino
Level 72: Oracle
  • 18046 Posts
  • 863 Topics
  • 1958 Solutions
Registered:

@Yohan1 Where did you get the phone from and when?

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 4 of 7
169 Views

Yohan1
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I jus got it from my friend who had an o2 sim. But would I be able to unlock in store?
Message 5 of 7
149 Views

Cleoriff
Level 94: Supreme
  • 104792 Posts
  • 782 Topics
  • 5185 Solutions
Registered:

@Yohan1 wrote:
I jus got it from my friend who had an o2 sim. But would I be able to unlock in store?

No. Your best bet is to take it to a local mobile repair shop to get it unlocked.

*The Game Is On*

Girl in a jacket
Message 6 of 7
142 Views

MI5
Level 94: Supreme
  • 120697 Posts
  • 605 Topics
  • 18166 Solutions
Registered:

@Yohan1 

You just need to get an O2 SIM and use it on O2 for a few days. 

Guide: Unlocking an O2 phone to use a different SIM card 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 7
128 Views