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Watch strap

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Anne1966
Level 1: Joiner
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on ‎16-09-2021 20:01

on ‎16-09-2021 20:01

My Apple Watch was sent for repair by the store as it stopped holding its charge, they had to replace this with a new one as they couldn’t fix it. 
However, the never returned the strap and now I have a watch with no strap and no one will help, the service I have received is awful

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MI5
Level 94: Supreme
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on ‎17-09-2021 08:05

on ‎17-09-2021 08:05

@Anne1966 

It does state that you must remove watch straps when sending in for repair.

  • Remove your sim (unless it’s an esim) and any case, screen protector or SD card. If you have an Apple Watch, remove the straps – we can’t properly test your device with them in place. If we have to remove them ourselves, screen protectors and Apple Watch straps can’t be returned and your sim and SD card will need to be destroyed to protect your data 

https://www.o2.co.uk/help/device-and-sim-support/device-repairs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151755 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎17-09-2021 08:05

on ‎17-09-2021 08:05

@Anne1966 

It does state that you must remove watch straps when sending in for repair.

  • Remove your sim (unless it’s an esim) and any case, screen protector or SD card. If you have an Apple Watch, remove the straps – we can’t properly test your device with them in place. If we have to remove them ourselves, screen protectors and Apple Watch straps can’t be returned and your sim and SD card will need to be destroyed to protect your data 

https://www.o2.co.uk/help/device-and-sim-support/device-repairs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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