Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

MI5 by Level 94: Supreme
  • 147 replies
  • 22 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 15 replies
  • 1 kudos

Damaged Samsung S8+

Just broke my phone, the screen and back is cracked and keep getting random touches which is making this an nightmare to compose.I have O2 insurance, which I will call tomorrow.When I upgraded 17 months ago in the O2 shop they offered a free screen r...

Mockit by Level 1: Joiner
  • 5 replies
  • 0 kudos

Sim activation problem

I recently bought a new phone that needed a nano sim. So I went to my local 02 shop to get it and the assistant did the swap process for me. Told me to wait 24 hours for activation.4 days later, old sim was still active and no service on new phone. T...

Hexus13 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! Expired discount code

Hi all, I've been trying to add a discount code on o2 open, it keeps saying it's expired. Called customer services, they don't know how to fix it. Anyone else had this problem?

Lez21 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! 4g problems

Hi.I have a Huawei P20 Pro and over the last few weeks my 4g has got really slow. If I switch to 2g/3g I get H+ and it's much faster, I switch back to 4g and it's back to being unusable.Ive tried restarting, reset network settings, set a new APN and ...

Sacul by Level 1: Joiner
  • 4 replies
  • 0 kudos

Uk mail delivery

had a upgrade booked today was meant to be delivered this afternoon took afternoon off from work stayed paided for delivering in the afternoon , no luck and then to find out could be other 2 days when i phoned O2 , and to top that the phone case and ...

thruxton by Level 1: Joiner
  • 3 replies
  • 0 kudos

order a new phone monthly plan

Hi i want to order a new phone for monthly plan ..but after its finish the security bank i got this message on the web o2 .." Unable to continueYour order can't be completed.As well as our credit scoring system, we use business policies to check all ...

Mars by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! O2 more

Hi why the hell can't I find the o2 more web page because I looked on google and the o2 website but just can't find it?

Luke30 by Level 6: Acolyte
  • 5 replies
  • 0 kudos

Resolved! Cannot Eject dvd Out Of Laptop

I wish to get out of media slot my dvd of series 1 Game of ThronesI have tried all I know & am all but wrecking the slot Any help would would be appreciated Thank You WispaRed7

Anonymous by Not applicable
  • 3 replies
  • 0 kudos

Resolved! Family plan

Iaboit 2 weeks ago I got a new phone for my son with the family plan but on the first bill it hasn’t taken the discount off. Does it take a while to set up and will it be back dated or should it be done straight away?

Jodie1708 by Level 1: Joiner
  • 3 replies
  • 0 kudos