Watch strap

[Anne1966]

My Apple Watch was sent for repair by the store as it stopped holding its charge, they had to replace this with a new one as they couldn’t fix it. 
However, the never returned the strap and now I have a watch with no strap and no one will help, the service I have received is awful

[MI5 · Accepted solution]

@Anne1966 

It does state that you must remove watch straps when sending in for repair.

• Remove your sim (unless it’s an esim) and any case, screen protector or SD card. If you have an Apple Watch, remove the straps – we can’t properly test your device with them in place. If we have to remove them ourselves, screen protectors and Apple Watch straps can’t be returned and your sim and SD card will need to be destroyed to protect your data 

https://www.o2.co.uk/help/device-and-sim-support/device-repairs