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Watch strap

Anne1966
Level 1: Joiner
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My Apple Watch was sent for repair by the store as it stopped holding its charge, they had to replace this with a new one as they couldn’t fix it. 
However, the never returned the strap and now I have a watch with no strap and no one will help, the service I have received is awful

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MI5
Level 94: Supreme
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@Anne1966 

It does state that you must remove watch straps when sending in for repair.

  • Remove your sim (unless it’s an esim) and any case, screen protector or SD card. If you have an Apple Watch, remove the straps – we can’t properly test your device with them in place. If we have to remove them ourselves, screen protectors and Apple Watch straps can’t be returned and your sim and SD card will need to be destroyed to protect your data 

https://www.o2.co.uk/help/device-and-sim-support/device-repairs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 120724 Posts
  • 605 Topics
  • 18184 Solutions
Registered:

@Anne1966 

It does state that you must remove watch straps when sending in for repair.

  • Remove your sim (unless it’s an esim) and any case, screen protector or SD card. If you have an Apple Watch, remove the straps – we can’t properly test your device with them in place. If we have to remove them ourselves, screen protectors and Apple Watch straps can’t be returned and your sim and SD card will need to be destroyed to protect your data 

https://www.o2.co.uk/help/device-and-sim-support/device-repairs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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