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Virgin Mobile Porting Number to O2 - Still waiting after 6 Days

MartinC
Level 1: Joiner
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on ‎20-03-2022 18:23

on ‎20-03-2022 18:23

I joined O2 from Virgin on Tuesday 15 March and provided the PAC obtained from Virgin to port my old number to O2. I was told the port would take place on Wednesday by 6pm, but that failed. I called the help desk and was told it would now be Thursday, but that also failed, as it did again on Friday. Called the help desk again and my case was escalated to technical support, who were to call me back - they never did and it’s Sunday now and still ‘no service’.

Please help as I desperately need my mobile to be working.

 

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MI5
Level 94: Supreme
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on ‎20-03-2022 18:51

on ‎20-03-2022 18:51

@MartinC 

There's a technical issue with some ports currently.

Chase O2 up tomorrow.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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