Vat Invoice for the past year issues

[sparksy]

so ive phoned 02 about 5 times now , this last time its been 30mins .

Ive requested that they enable vat invoicing on my account but they can only do this going forwards and not for the past year.

They say a request has to be put into head office and they will mail it out (usually about 15 days) 

is that it ? 

[MI5 · Accepted solution]

This is what we have been told previously by O2:
We don’t issue a VAT invoice on the device plans every month, the Refresh agreement is a credit agreement and unless it’s a business account we are not obliged to produce monthly VAT invoices. Customer services can complete a form to send out a device plan VAT invoice for a specific month but this needs to be requested by the customer each time they need it and will be sent via post.

A regular VAT invoice can be turned on by calling customer services for the airtime only, once the service is on the account the customer should then get the VAT invoice sent to them via post monthly.

[Marjo]

Hey @sparksy please do take a look at the information above and let us know if you have any additional questions the community could help you with?