Solved: Unable to connect to work servers

Mark17503 · ‎04-02-2019

Using an iPhone 6 and a separate o2 data hub (2 separate accounts).

All working fine until last week.

Now unable to connect to work e-mail servers unless I have the phone linked to home WiFi (via Sky) - in which case the mail comes through fine.

All data works fine - can access websites like bbc news etc....

Have noticed that I can’t get access to a website in safari unless I have typed the full www.bbc.co.uk address for example. I used to be able to type bbc and the website would come up.

Have also found that I cannot log in to our work network if I use the o2 router. We use Global Protect and it just ‘hangs’ in the background.

MI5 · ‎04-02-2019

@Mark17503 there is an ongoing DNS issue at the moment with 4g.

It may be connected. If you can, try on 3g to see if it works then.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎04-02-2019

@Mark17503 there is an ongoing DNS issue at the moment with 4g.

It may be connected. If you can, try on 3g to see if it works then.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Mark17503 · ‎04-02-2019

Yes that’s worked.

Glad it isn’t my end!

Thank you so much. I am assuming O2 are I the process of sorting it?

MI5 · ‎04-02-2019

Hopefully!
@Martin-O2 have you got any updates yet please?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎04-02-2019

This has been escalated @Mark17503 and I'm waiting for a response.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

MI5 · ‎04-02-2019

It's fixed for me

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎05-02-2019

Awesome @MI5!

@Mark17503 Are you still having problems or is it working for you now?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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