Solved: Trading in old iPhone

Will77 · ‎18-09-2022

Hi, I recently upgraded to a new iPhone 13 pro. I took the option to trade in my old iPhone 11 in order to reduce my monthly airtime plan.

The phone arrived and I set it up but there was no option to return the old phone so I still have it. I have looked in to it on the website and can't' see the option. there's no option to speak to anyone at O2 about it (never has been) and I'm at a loss as to what to do.

Does anyone have any experience of this and what I can do.

Thanks

MI5 · ‎18-09-2022

@Will77

You should be sent a recycle pack within 14 days.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎18-09-2022

@Will77

You should be sent a recycle pack within 14 days.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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