Tracking device

[Anonymous]

My device was meant to turn up before 10.30 am on the 27/12/17 which I payed £6 for the service. But the device hasn’t turned up. I would like the £6 refunded as I payed for something that wasn’t correct

[Cleoriff]

Hi @Anonymous This is how to track your order. You will only be able to do this once you receive an email to say its been dispatched https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

You could also contact customer services to ask about the status of your order https://www.o2.co.uk/contactus

[MI5 · Accepted solution]

You’ll need to contact customer service for a refund https://www.o2.co.uk/contactus

[MercedesS]

Hello @Anonymous,

We are sorry to hear about your bad experience. Did you get it fixed?

Please let us know if there’s anything else we can do!

We hope to see you around 

Thanks @Cleoriff and @MI5 for your help 

[Chazzer]

When I go to track my order it's saying O2 down

[pgn]

Try a different browser, or log out of the community forum to log into the main O2 site, @Chazzer - or reach out to O2 on Social Media, links below this post - Good luck!