Has anyone been able to get the free railcard that is supposed to be part of the student offer when getting a new refresh contract?
The website (and salesman in the shop) said that once you have texted your Unidays code to activate the 20% airtime discount (which I have done) the code to get the free railcard will be sent via the priority app 2-4 weeks later. It has now been nearly 6 weeks and still nothing.
I have rung customer services and used O2 chat numerous times and seem to be going round in circles. Firstly nobody seems to know anything about it so I get passed around different people. Then I am usually told that I am not eligible for the offer as it only ran until October 2015 which is not the case as it is still on the website (http://www.o2.co.uk/studentoffer) and is prominently advertised. Then they say they will get back to me in 5 working days and don't.
Has anyone actually received a code for the railcard as part of the student offer or are O2 offering something that they can't actually give? I'm getting very frustrated with this now. They also told me to uninstall the priority app then reinstall but still there was no code. The lack of help from anyone from O2 is ridiculous.
I have wasted so much time on something as simple as this and still no solution.
