Student railcard offer (...or lack of)

[Anonymous]

Has anyone been able to get the free railcard that is supposed to be part of the student offer when getting a new refresh contract? 

The website (and salesman in the shop) said that once you have texted your Unidays code to activate the 20% airtime discount (which I have done) the code to get the free railcard will be sent via the priority app 2-4 weeks later. It has now been nearly 6 weeks and still nothing.

I have rung customer services and used O2 chat numerous times and seem to be going round in circles. Firstly nobody seems to know anything about it so I get passed around different people. Then I am usually told that I am not eligible for the offer as it only ran until October 2015 which is not the case as it is still on the website (http://www.o2.co.uk/studentoffer) and is prominently advertised. Then they say they will get back to me in 5 working days and don't. 

Has anyone actually received a code for the railcard as part of the student offer or are O2 offering something that they can't actually give? I'm getting very frustrated with this now. They also told me to uninstall the priority app then reinstall but still there was no code. The lack of help from anyone from O2 is ridiculous.

I have wasted so much time on something as simple as this and still no solution.

[Cleoriff]

Hi @Anonymous It appears that it comes via Priority according to this link.http://www.o2.co.uk/studentoffer

If you are having problems you should contact customer services http://www.o2.co.uk/contactus

The offer is still current as it is on the website. So no idea why CS are saying it isn't. @Toby could you confirm please?

[Anonymous]

Hi,

Thanks for the response. Yes I have repeatedly been told that it will come through the priority app and have been in contact with customer services numerous times but still no joy. 

Thanks,

[Cleoriff]

Hi @Anonymous I have tagged our head of community @Toby to see if he can advise further?

[jonsie]

If you are getting nowhere with customer service maybe you should make an email complaint : http://www.o2.co.uk/how-to-complain

[MI5]

You can also Google for the CEO's email address (Mark Evans) and drop him a complaint.

[Toby]

Hi @Anonymous,

Welcome to the community and thanks for flagging this. There seems to be a little confusion, but let me talk to the rest of the team and clarify some of this info.

[lemull]

Hi

I am having the same issue. Quite frankly, I think it isn't on that O2 are advertising this very prominently (I saw it on Unidays) and there is still nothing. I was told the offer period began on 27th August and it would appear in my Perks, but it hasn't. I notice Toby said he would investigate on 23rd but no post as yet.

Thanks

[Cleoriff]

Any update on this railcard issue @Toby?

[Toby]

Hi guys,

We asked the rest of the team to look into improvements of the info customer service has on this. I do  not have any details of this, but when I find out more, I'll share all I can