Signed up for 3 months free Disney+ but being charged - O2 customer service not helping

[adrianpaulwood]

THanks @MI5 and @Dave-O2 

The community manager sorted this out for me. I'm delighted. Much appreciated!

[adrianpaulwood]

Does no-one have any advice how to actually get to someone in O2 that actually understands the terms and will help instead of trying to shift the blame?

[MI5]

I've already asked our community manager to look into it for you ^^^

[adrianpaulwood]

Thanks, sorry I missed your earlier post. Is it possible to confirm that I haven't missed a step (select the extra, then use the link to redeem / sign-up to disney plus - there isn't an additional activation step on top of selecting and redeeming?

[MI5]

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@adrianpaulwood wrote:

Thanks, sorry I missed your earlier post. Is it possible to confirm that I haven't missed a step (select the extra, then use the link to redeem / sign-up to disney plus - there isn't an additional activation step on top of selecting and redeeming?

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No additional steps that I am aware of @adrianpaulwood 

Redeeming is the same as activating afaik.

[adrianpaulwood]

Is there any way to check if the community manager is going to look into this?  I'm waiting on that before trying to take further action.

[MI5]

@Dave-O2 

Can you assist @adrianpaulwood  please

[Dave-O2 · Accepted solution]

@adrianpaulwood Can you please drop me a PM with your mobile number and i'll take a closer look 👍

[MI5]

Good to hear @adrianpaulwood