STAC number issues

[sarkanrico]

I am having a terrible time using my STAC number with O2. When I speak to anyone they dont seem to be able to understand what I am asking for from them. When I eventually speak to someone who sounds like they do and they state they have used my STAC code and my old number should be cancelled, it doesnt work and I am back to square one. I am an old Three customer. I had the contract for my son and he is now able to sort his own and has left three. His new provider is O2 and after asking 3 and telling them I had issues giving my STAC to O2 they advised to get a PAYG sim and enter it onto that. Easier said than done. I have again contacted O2 to give the STAC code and yet again after being passed from here to there I am still connected to the old Three Account. what else can I do? Why is it so difficult to cancel my old contract?

[MI5]

@sarkanrico 

To keep his number you need a PAC from Three Guide: How to get your PAC [June 2021 Update] 

[sarkanrico]

He doesn't need his old number so its the STAC but I've given it 3 times now to people I've spoken with and its obviously not working for some reason yet no one can tell me. 

[MI5]

@sarkanrico 

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[sarkanrico]

Have sent a message on Facebook. Thank you.

[MI5]

Welcome

[Breanna]

Were you able to get this sorted @sarkanrico?

[Sarkanric]

Not yet, have spoken to O2 on Facebook but it takes a couple of days for them to reply to the answers I give to their questions. Have got someone on the O2 chat that says they've pit it through again so will have to wait till later to see. Nightmare as 3 have taken another month off my account today.