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Dav21
Level 1: Joiner
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on ‎19-10-2020 14:21

on ‎19-10-2020 14:21

Does O2 store customer information, specifically message history and if yes how to retrieve this?

Recently deleted several messages from a specific contact and data doesn’t appear to have been backed up in icloud.
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MI5
Level 94: Supreme
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on ‎19-10-2020 14:24

on ‎19-10-2020 14:24

@Dav21 

No sorry.

If not backed up there is no way to retrieve them.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144369 Posts
  • 634 Topics
  • 27677 Solutions
Registered:

on ‎19-10-2020 14:24

on ‎19-10-2020 14:24

@Dav21 

No sorry.

If not backed up there is no way to retrieve them.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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