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Returning a device between 14 days

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LondonGrammar92
Level 1: Joiner
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on ‎16-01-2023 15:34

on ‎16-01-2023 15:34

I’ve ordered a Jiffy bag from o2 to send my device back as I changed my mind between the first 14 days. I’ve dropped it in one of those priority postboxes but forgot to check if there was a tracking number so now I can’t track it. It’s been over a week and still have no news about weather the device was received and I’m starting to get a bit worried. Does anyone know how long it normally takes for them to receive it? 

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MI5
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on ‎16-01-2023 15:48

on ‎16-01-2023 15:48

@LondonGrammar92 

It can take up to 2 weels to be processed by O2.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144990 Posts
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  • 27815 Solutions
Registered:

on ‎16-01-2023 15:48

on ‎16-01-2023 15:48

@LondonGrammar92 

It can take up to 2 weels to be processed by O2.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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