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Return and refund?

Steshan49
Level 1: Joiner
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Registered:

‎02-02-2022 07:57

‎02-02-2022 07:57

I purchased 2 sets of Galaxy pods for Christmas and since then I have been trying to return them. Does the Returns and Repair department actually exist as I cannot get in touch with them?

 

I have spoken with Live Chat who advised me to return them which I did. I have a tracking number and they have been received. I have been calling customer service who don't seem to know what I am talking about. I don't have confirmation that why have been refused so of course no refund. 

 

I subsequently raised a complaint through resolver and nothing. What can I do now? 

 

 

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MI5
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‎02-02-2022 08:00

‎02-02-2022 08:00

@Steshan49 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Steshan49
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‎02-02-2022 08:02

‎02-02-2022 08:02

Thank you, do i add details on there such as a complain number and/or order number?

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MI5
Level 94: Supreme
In response to Steshan49
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‎02-02-2022 08:22

‎02-02-2022 08:22

@Steshan49 

A brief explanation to start the conversation and they will ask you for any specific details as required.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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