Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Upgraded phone

I upgraded my phone last night online, well before 10pm for next day delivery. On the tracking, it has got as far as being processed, has been for over 18hrs now. Anyone know why maybe? Also I've upgraded, am I right in thinking I will still have my ...

Resolved! phone replacement

im waiting on my phone replacment was due to be here between 8-12 today they came but my phone wasn't ready and he wasn't hanging around (DPD driver) im still waiting on it he said he would be here after 4 it is now 2.5 hours later im really not happ...

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New phone not delivered

I’m not a complainer genuinely but the service I have received has been awful while trying to set up a new phone and contract. I did it all on line, as I upgraded from sim only as part a Black Friday deal. I never received the phone although my O2 ac...

Resolved! My delivery is being sent back to o2

DPD did not try to deliver and are saying my parcel is being sent back to o2

Resolved! returns policy and website access

Anyone else have the the same problem I have had to complain in the end I purchased a phone for my daughter and got the wrong one . I wished to return the phone but there is no way of accessing the returns form on the 02 website you can find the form...

Resolved! Stopping UK government propaganda texts

Looking how to stop unsolicited UK government propaganda texts to my account.

O2 app and data allowance?

Does access the O2 Android app on mobile data use my allocated data? I'm currently roaming and have to check it regularly for several family members. Thanks

Resolved! Google pixel £100 cash back recycling

I’ve been trying to recycle my old phone following the purchase of my Google pixel but when I put in my order number to claim the cash back, it’s saying it’s not valid. Any suggestions please?

Resolved! Cashback

I have recently bought a new phone from 02 with £100 cashback as part of the deal. How do I claim this? I cant find anything about this on the website. Thanks in advance

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