on 17-01-2022 13:05
Hey there,
I have a new contract with o2. All up and running 3 days ago. My number was brought over from 3 mobile. All calls and texts are working, and WiFi but there is no data working at all on the phone.
I have contacted o2. Waiting for a call from ‘gurus’ that could take up to 3 days. So any help in the meantime would be great.
I have turned on and off quite a few times…
changed network settings as suggested in a search in this community…
reset network settings…
taken the sim out and put it back in again…
tried the sim in another phone which still didn’t work…
o2 (non-guru) say they can see that the data is connected to the account…
I have done a software update to the latest OS…
there is no problem with coverage in the area…
as mentioned in the community, I have texted active to 2020 and keep getting a text to say they are busy…
phone - brand new iPhone 12
any other suggestions, I’d love to hear them. Thank you
on 17-01-2022 14:14
Assuming you haven't used all your monthly data allowance, you can message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.