Solved: Requesting PAC code

Anonymous · ‎01-11-2016

I have requested the PAC code three times via chat and just tried to access it via the phone on hold for one hour only for the phone to tell me the office is closed and then hang up and the email help request link just wrote back to me how the service I used to submit the request is no longer active...I tried the complaints line but then told the wait is longer than the lines are open so it would not be answered.

So, anyone got any tips??

MI5 · ‎01-11-2016

Due to call centre issues currently the only advice we can give is to keep trying, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎01-11-2016

Due to call centre issues currently the only advice we can give is to keep trying, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎01-11-2016

@MI5 wrote:
Due to call centre issues currently the only advice we can give is to keep trying, sorry.

This is a nightmare....its like being a surrogate CS. Hope this system is fixed soon

Veritas Numquam Perit

MI5 · ‎01-11-2016

Not looking likely!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎01-11-2016

@MI5 wrote:
Not looking likely!

Oh well the god is here and I will drag around after you....as usual....

Veritas Numquam Perit

MI5 · ‎01-11-2016

Looks like it

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎01-11-2016

I have asked for my pac code and had nothing but a run around now unable to do on line chat O2 are so rubbish

Cleoriff · ‎01-11-2016

@MI5 wrote:
Looks like it

Pfffttt...think yerself lucky my man...

Veritas Numquam Perit

MI5 · ‎01-11-2016

I do.... every day lol

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎01-11-2016

@Anonymous wrote:
I have asked for my pac code and had nothing but a run around now unable to do on line chat O2 are so rubbish

There are a few problems with contacting cs at the moment so please be patient whilst it gets sorted out.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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