Replacement World Chat

[Anonymous]

I have received an email from O2 with details of the replacement for world chat. In principle it is cheaper per minute calls which looks good. The email says that this will be available from early next year however I had been chosen to trial the service and that a bolt on had been automatically added to my account.I was given the following link 

https://www.o2.co.uk/intertrial

 Problem is Ive made some calls to South Africa today and been charged the full per minute charge .

Anyone else had this problem?

[MI5]

Yeah, there's a few other similar posts on here already.
Seems is not really live yet.

[MI5]

Post here is been looked at by one of our community managers https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/International-Calling-Service/m-p/1088750#M1399...

[Cleoriff]

O2 are certainly going to be liable for some refunds with this trial...

[jonsie]

Absolute shambles as usual. Appalling that they send these texts before it's actually active. 

[Marjo]

Hi @Anonymous! How are you doing today?

Since this is a trial, the costs will initially show as the old price. After a short while the charges should show the new International Calling price in your My O2. Please do let us know if this doesn't happen, however, and we can take a look into it for you.  

[jonsie]

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@Marjo wrote:

Hi @Anonymous! How are you doing today?

Since this is a trial, the costs will initially show as the old price. After a short while the charges should show the new International Calling price in your My O2. Please do let us know if this doesn't happen, however, and we can take a look into it for you.  

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@Marjo

Can you please feed back that we need much better information on the website. I got the text but it isn't showing in My O2 as a bolt on. There is nothing to show I'm on the beta trial and I'm loathe to try it and then have to try and get charges recredited from a customer service advisor who has never heard of it. 

[Anonymous · Accepted solution]

My charges for the overseas calls have now disappeared from my bill. Touch wood for next time I call overseas.

[Cleoriff]

Good news @Anonymous. Keep us updated though with future call charges?