Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Other Products and Services

Level 1: Joiner
Posts: 1
Registered: ‎12-07-2019

Refund for accessories

Anyone had problems getting a refund from 02? Phone accessories ordered promptly told out of stock. Requested a refund, 3 phone calls to customer services,1 02 guru call, still no refund. Ongoing for over 1 month, is this typical customer service from 02
Posts: 100,319
Topics: 546
Solutions: 12,750
Registered: ‎04-04-2012

Re: Refund for accessories

Yes, unfortunately fairly typical.

I'll ask @Martin-O2 @EmilieT or @Marjo if they can speed things up for you but they won't be around until Monday.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 79,899
Topics: 572
Solutions: 3,818
Registered: ‎04-01-2009

Re: Refund for accessories

Was the accessory direct from O2 or through a 3rd party supplying O2? If the latter then they usually refund you within 7 w/days. I it's an item that O2 would have in stock normally then itcan take an age.

I think admin here is your best bet.

Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Refund for accessories

Good morning @sdt75, and welcome to the forum Wave


I'm really sorry to hear your refund hasn't been processed yet, and I'd happily get someone to look into what's happening on my end Smiley Happy I'll need a few more details first so I'll send you a Private Message shortly.


Thanks for the mention and help @MI5 @jonsie thumbsup

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register? Smiley Happy