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Refund Enq

Zoe_1996
Level 1: Joiner
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on ‎07-10-2024 09:57 - last edited on ‎07-10-2024 13:12 by Moderator

on ‎07-10-2024 09:57 - last edited on ‎07-10-2024 13:12 by Moderator

Hello, 

 

I received an email, advising I was due a refund for account number - [MOD EDIT: Personal info removed]. I cannot enter into the account as I have left the network now, and am no longer with O2. I cannot sign into my02 for this account, as the email attached to it is no longer in use. I  have had to create a new my02 account to message you. Please can someone contact me to take my account details to send the refund over. 

kind regards, Zoe

[MOD EDIT: Personal info removed]

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MI5
Level 94: Supreme
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on ‎07-10-2024 13:57

on ‎07-10-2024 13:57

@Zoe_1996 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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