Redeeming o2 extras

Maya · ‎30-03-2020

So I purchased the Disney+ extra for Pay Monthly customers and I redeemed it and verified my email on the Disney+ app. But when I go to My o2 extras, it says I haven’t redeemed it and need to. I click redeem now, and it says that I have already redeemed the code? I can’t get through to o2 in any way as well.

MI5 · ‎30-03-2020

@Maya

It's a glitch but you should still have access.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎30-03-2020

Have you tried signing into Disney+ on the website since you redeemed it?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Maya · ‎30-03-2020

Yes I did, I have it on my TV and phone and it works perfectly

MI5 · ‎30-03-2020

@Maya

Then don't worry and enjoy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎30-03-2020

All good then

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Maya · ‎30-03-2020

The thing I’m worried about is that the days on the Redeem now page are going down. Yesterday it was 29 days and today it is 28. I fear that it will cancel on the last day..

MI5 · ‎30-03-2020

@Maya

No it won't.

As I said, it's just a glitch.

It will catch up shortly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Maya · ‎30-03-2020

Ok, thank you 😊

MI5 · ‎30-03-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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