Reactivation of iphone

[Dennisbrett]

I lost my phone 10 days ago, I reported it lost and a block was put on my phone. The phone was found the next morning in my friends car so I called back and requested phone to be activated. 10 days have passed and It still does not work despite having been sent a new sim. I have called several times and each time I am told it will take 24 hrs to activate. I am still without a phone. I run my own business and it is affecting my income and stresss levels. I have paid a lot for the phone which I cannot use and I now have to find another device to put SIM card into. Any advice?. I am think of taking o2 to court out of principle. Do you think they may send me a temp phone to use until they activate it.

[Bambino]

@O2Sarah- Can you please assist @Brianf1987?

Flagged to remove the IMEI

[Cleoriff]

Deleted by me

[O2Sarah-]

Thanks for the tag @Bambino 

@Brianf1987 I will send you a private message so we can look into this 🙂