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Premium text???

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Anonymous
Not applicable

on ‎03-06-2013 14:16

on ‎03-06-2013 14:16

I've chaged 31.83 pounds for weird premium text that I've never contacted.

Those numbers are 30040500, 85150.

They said I received that msg 15 times on 28, 29 May!

But, i didn't. I was busy that day and I didn't receive or send any msg.

And I have not any msg or evidence that I contacted them.

Is it possible to hack my mobile number?

Even though I blocked that number, I'm afraid someone use my mobile number again.

I made a year contract, but in this case can I change my mobile number?

And is there a way to refund?  O2 and  the company of that number said they didn't have any resposibility about that. How can I block that number safely?

 

 

 

 

 

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MI5
Level 94: Supreme
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on ‎03-06-2013 14:22

on ‎03-06-2013 14:22

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Are-you-fed-up-with-spam-calls-and-texts-Follow-...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151758 Posts
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  • 28843 Solutions
Registered:

on ‎03-06-2013 14:22

on ‎03-06-2013 14:22

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Are-you-fed-up-with-spam-calls-and-texts-Follow-...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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perksie
Level 69: Guiding Light
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on ‎03-06-2013 14:28

on ‎03-06-2013 14:28

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mob...

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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