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Phone swap out with DPD via o2 insurance

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Kimchong
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on ‎24-06-2021 19:17

on ‎24-06-2021 19:17

Help please! Tomorrow I am swapping out my broken phone for a new phone via DPD on the doorstep.  When speaking with the advisor they advised me to turn off my iphone location and passcode.  It wasn't until after the call, I realised I ddn't ask about any other data etc on my mobile! CAnnot get through to anyone now!  Would you do a factory reset on the phone? Or does anyone know what you should actually do when swapping the phone?  Thank you in advance.

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MI5
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on ‎24-06-2021 19:22

on ‎24-06-2021 19:22

@Kimchong 

Yes 100% wipe all your data and reset everything to factory.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎24-06-2021 19:22

on ‎24-06-2021 19:22

@Kimchong 

Yes 100% wipe all your data and reset everything to factory.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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liggerz87
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‎24-06-2021 20:56 - edited ‎24-06-2021 20:56

‎24-06-2021 20:56 - edited ‎24-06-2021 20:56

Also if you can make sure you back your data up first then do a factory reset on it

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npsaem71
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on ‎31-03-2022 12:12

on ‎31-03-2022 12:12

Hi, this happened this morning - didn't get time to do a factory reset and DPD driver took it anyway. Have I screwed up? Suddenly nervous I have (yes is an absolutely fine answer!)

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MI5
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on ‎31-03-2022 13:53

on ‎31-03-2022 13:53

@npsaem71 

It will be wiped anyway when it gets back to O2, the only issue will be if you have screen locks or still signed into iCloud on an iPhone.

It may be returned to you to wipe it and then return at your cost.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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