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Phone number Change

Avneet_
Level 1: Joiner
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Hi 

I bought a new phone yesterday and want to keep the same number. However it’s not transferred the phone number over yet. Was wondering how long I’ll have to wait 

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MI5
Level 94: Supreme
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@Avneet_ 

You'll need to request either a port if coming from a different network or a sim swap if staying with O2 Guide: Sim Swap: a mini guide 2017 update 

If the same contract or upgrade, just use your old sim.

Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151649 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@Avneet_ 

You'll need to request either a port if coming from a different network or a sim swap if staying with O2 Guide: Sim Swap: a mini guide 2017 update 

If the same contract or upgrade, just use your old sim.

Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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