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Phone insurance

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Steph11
Level 1: Joiner
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on ‎19-04-2018 15:41

on ‎19-04-2018 15:41

Good afternoon,

 

I currently pay for phone insurance - £30 a month - and dropped my phone last week.

 

I have a crack from the bottom of the screen to the home button on my i phone 7. 

 

The crack is interefering with the home button and keeps activating the siri. Would i be able to claim on the insurance for this?

 

Thankyou,

Steph

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MI5
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‎19-04-2018 15:55 - edited ‎19-04-2018 15:56

‎19-04-2018 15:55 - edited ‎19-04-2018 15:56

Hi @Steph11 yes you should be OKto claim.

Please call customer services who will help you with the process http://www.o2.co.uk/contactus

O2 help here too https://www.o2.co.uk/help/digital-services/o2-insurance

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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‎19-04-2018 15:55 - edited ‎19-04-2018 15:56

‎19-04-2018 15:55 - edited ‎19-04-2018 15:56

Hi @Steph11 yes you should be OKto claim.

Please call customer services who will help you with the process http://www.o2.co.uk/contactus

O2 help here too https://www.o2.co.uk/help/digital-services/o2-insurance

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
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on ‎20-04-2018 11:09

on ‎20-04-2018 11:09

Thanks @MI5 for the answer!

 

@Steph11 Did you see the reply above? Did this help? Let us know how you get on with your replacement, I hope you get this sorted really soon and welcome to the forum smiling

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