Phone hasn't arrived

[Anonymous]

I ordered lumia 635 online for click n collect it was supposed to be ready yesterday but wasn't I have spoke to customer service and they said it will be in the store to collect but when called the store they said it wasn't there. I'm worried that it won't arrive

[Anonymous]

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@Anonymous wrote:

depends on the courier at this time of year they are swamped with deliveries 

a few of a our amazon prime orders have taken an extra few days due to back log 

good luck mate 

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If o2 haven't got it in stock then certainty the courier will definitely not have it

[jonsie]

What exactly is showing in My O2?

[Anonymous]

Hi @Anonymous how are you getting on with this?

[Anonymous]

Hi my name is Mark., I ordered a tablet from o2 and they said its been delivered but I haven't received it. What do I do ?

[Cleoriff]

Hi @Anonymous Welcome to the forum. You need to chase this up first thing tomorrow morning (between 8-8.30am) by ringing customer services. http://www.o2.co.uk/contactus

If you haven't received the tablet it is O2's responsibility to track it down...

[Anonymous]

Anybody there ? ?

[Cleoriff]

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@Anonymous wrote:
Anybody there ? ?

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Yes I have answered your post ......look above ^^^^^

[Anonymous]

I'm a bit worried cos they have already sent me a bill and I haven't even got the tablet

[Cleoriff]

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@Anonymous wrote:
I'm a bit worried cos they have already sent me a bill and I haven't even got the tablet

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Even more reason for you to contact them first thing in the morning on the numbers I gave above. Ring and speak to an advisor. Probably best not to use live chat....

[jonsie]

who actually told you it's been delivered?