Phone hasn't arrived

[Anonymous]

I ordered lumia 635 online for click n collect it was supposed to be ready yesterday but wasn't I have spoke to customer service and they said it will be in the store to collect but when called the store they said it wasn't there. I'm worried that it won't arrive

[Anonymous]

Ring between 8am and 830am ?

[Cleoriff]

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@Anonymous wrote:
Ring between 8am and 830am ?

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Yes...that's the best time. Explain you haven't received this tablet and yet they have started billing you for it. As a matter of interest....when did you order it exactly?

[Anonymous]

Well I got an email with my new bill with a phone number . No one actually said its been delivered but I was supposed to get it the next day. What was yesterday and its still not here.

[Anonymous]

Ordered it Monday tea time

[jonsie]

Ok that puts a different complexion on it. It's possibly out of stock. You should receive an email with a tracking number once the device has been despatched. You should be refunded the billing charge so call them. I really hope you get this for Christmas.....

[Anonymous]

Yep got the tracking number. Ill ring them in the morning., thanks for your help

[Cleoriff]

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@Anonymous wrote:
Yep got the tracking number. Ill ring them in the morning., thanks for your help

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Absolutely the right thing to do. At least then they will have to admit it's out of stock if that's the case. You certainly shouldn't be paying for a device you haven't received......Please let us know how you get on...

[Anonymous]

Ok will do thanks