Phone hasn't arrived

[Anonymous]

I ordered lumia 635 online for click n collect it was supposed to be ready yesterday but wasn't I have spoke to customer service and they said it will be in the store to collect but when called the store they said it wasn't there. I'm worried that it won't arrive

[MI5 · Accepted solution]

You need to get back onto CS and don't be fobbed off.They need to track your phone and let you know where it is and when it will arrive.
We've had quite a few complaints of out of stock phones recently so do push them for answers.

[Cleoriff]

I can see this happening more frequently in the lead up to Christmas. O2 need to get this delivery/instock system sorted asap. There are going to be many disappointed customers otherwise...:smileysad:

[Bambino]

I think you could have left off the 'otherwise'.:smileysad:

[Cleoriff]

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@Bambino wrote:

I think you could have left off the 'otherwise'.:smileysad:

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True...:smileysad:

[Toby]

Hi @Anonymous,

Let us know ho you get on with customer service. If you struggle, please send me a private message and we'll look into it.

[Anonymous]

O2 need to get with the times & invest in a live stock system 

[Anonymous]

depends on the courier at this time of year they are swamped with deliveries 

a few of a our amazon prime orders have taken an extra few days due to back log 

good luck mate 

[Cleoriff]

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@Anonymous wrote:

depends on the courier at this time of year they are swamped with deliveries 

a few of a our amazon prime orders have taken an extra few days due to back log 

good luck mate 

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Yes but if you add all that to the fact the item is possibly out of stock at O2 anyway.... that creates a bigger problem

[MI5]

That's true. It has be with the courier for them to be able to deliver in the first place.