cancel
Showing results for 
Search instead for 
Did you mean: 

Payment

Gooders70
Level 1: Joiner
  • 2 Posts
  • 2 Topics
  • 0 Solutions
Registered:

OK I'm confused my bills are up to date no probs so I thought maybe if I pay the remaining balance on my phone I can get an upgrade. Only thing is I done this on a different card. It went in and was taken but there's no comfirmation it still says if I want an upgrade I still have to pay the remaining. So do I wait longer until my next bill due or act on this. 

Message 1 of 2
122 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 128347 Posts
  • 614 Topics
  • 22586 Solutions
Registered:

@Gooders70 

You may have to wait a few days for your account to update but you could have upgraded and paid off what you owe at the same time to avoid this.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
113 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 128347 Posts
  • 614 Topics
  • 22586 Solutions
Registered:

@Gooders70 

You may have to wait a few days for your account to update but you could have upgraded and paid off what you owe at the same time to avoid this.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
114 Views