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KarlGregoryy · ‎24-09-2018

When I ring 61018 it tells me that I have to ring 61818 to turn off parental control. When I ring 61818 it tells me I don’t have parental control. So why won’t 61018 allow me to input my credit card details to turn off the internet blocker? It’s really annoying me.

MI5 · ‎24-09-2018

@KarlGregoryy

See help here https://www.o2.co.uk/help/safety-and-security/age-restricted-content-and-age-verification

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎24-09-2018

@KarlGregoryy

See help here https://www.o2.co.uk/help/safety-and-security/age-restricted-content-and-age-verification

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LukeR · ‎25-09-2018

to remove the website blocker you need to attempt to access a blocked site.

you will be redirected to the o2 website where you will be able to enter your credit card.

after entering the credit card you need to turn off the phone for 10 minutes and then turn it back on.

the website blocker should now be removed

Marjo · ‎26-09-2018

Welcome to our forum @KarlGregoryy! There's some helpful info above from our members so let us know if you got this sorted or need any additional help?

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Parental control for internet.

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