PUK number not accepted

[addy1948]

This must be a frequent topic but I can see no threads. Tried to unlock phone with code from O2. Didn't work and foolishly entered too many times and blocked. Requested PUK code to unblock, received,but it is not accepted- surprise. Please can anyone advise as to progress from here. 

[gmarkj]

You have hard locked the phone to o2.
Will tag the community team to see if they can help @Martin-O2 @Marjo @LukasB

[Martin-O2]

Cheers for the tag @gmarkj!

@addy1948 We should be able to get this one sorted for you! Which handset are you trying to unlock? 

[Bambino]

@addy1948 See if this link helps: https://www.o2.co.uk/help/phones-sims-and-devices/unblock-your-phone

Edit: If you've entered it too many times @Martin-O2 will have to help.

[addy1948]

Mobile phone Samsung Galaxy S7

[addy1948]

SorryS6

[Cleoriff]

@addy1948 

Guide: What code do I need: PAC or PUK 

[addy1948]

Tks Bambino.

I used this link to obtain PUK origionally and then entered it (once), with no success

[addy1948]

Thanks.

When I start the phone with a new SIMM it asks for a PUK code.

The code I have received is not accepted.

[jonsie]

Wait till @Martin-O2 gets back to you @addy1948