PUK number not accepted

addy1948 · ‎12-05-2020

This must be a frequent topic but I can see no threads. Tried to unlock phone with code from O2. Didn't work and foolishly entered too many times and blocked. Requested PUK code to unblock, received,but it is not accepted- surprise. Please can anyone advise as to progress from here.

MI5 · ‎12-05-2020

It's hardlocked to O2.
You need to wait to get the MCK off Martin..

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Martin-O2 · ‎13-05-2020

@addy1948 We'll need to request a MCK code from Samsung for you. This can take some time but it should do the job. I'll send you a private message to grab some details so we can proceed.

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addy1948 · ‎16-05-2020

Hi Martin,

Do you require any more details as mentioned.

Dave

jonsie · ‎16-05-2020

@Martin-O2

Social Media Support ~ O2 Facebook MessengerTHIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎18-05-2020

Nothing for now @addy1948. It can take several weeks for these codes to come through. I'll be in touch as soon as I hear back from the team.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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