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on 04-10-2015 17:26
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on 04-10-2015 17:26
Hi
I have only just been able to get online to view my statements and last month I was charged nearly £20 for overseas connectivity charges. The hotel had wi-fi and I used this so don't understand why I have been charged for usage by o2.
Please can you explain this to me.
Kind Regards
Lynsey
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on 04-10-2015 17:32
Your MyO2 will tell you exactly what you have been charged for.
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on 04-10-2015 17:32
Your MyO2 will tell you exactly what you have been charged for.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 04-10-2015 17:32
Hi @Anonymous Did you have mobile data and data roaming turned off at all times?
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on 05-10-2015 07:01
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on 05-10-2015 07:01
Depending on your phone, when wifi sleeps data will kick in for updating apps. Mobile/cellular data must be switched off to prevent charges.
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on 06-10-2015 09:29
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on 06-10-2015 09:29
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on 23-03-2020 13:50
I've just come back from Dubai, I have been charged 4 days of charges for 02 travel, I had my data usage switched off and only used the hotel's wifi - why have I been charged?
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on 23-03-2020 13:52
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on 23-03-2020 13:52
Calls and texts also trigger the charge.
It's not just for data.
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on 23-03-2020 14:24
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on 23-03-2020 14:24
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on 23-03-2020 14:25
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on 23-03-2020 14:25
You would need to ask customer services why then as we cannot see account usage on here Guide: How to find help & contact O2
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on 23-03-2020 14:26
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on 23-03-2020 14:26
thankyou
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